Refunds
Last updated 17 August 2026
A reading is made for one person from one birth moment, so it cannot be resold or returned like an object. That is exactly why the policy below is generous — the risk of the thing not being what you hoped should sit with us, not you.
Before your reading is generated — full refund, no questions
If you have paid but not yet received your reading, email us and we will refund you in full. You do not need to explain, and we will not ask. This covers the common case: you bought, then changed your mind before filling in your birth details.
After your reading is generated — fourteen days
If your reading has been delivered and it is not what you expected, tell us within fourteen days and we will refund you. We would rather return your money than have you carry around something you feel was mis-sold.
We will ask one question — what was wrong with it — and it is a genuine question, not a hurdle. Refusing to answer does not affect the refund. If the reading contained an error in the computed positions, we want to know urgently, because that would be a fault in the engine affecting other people too.
The Daily Orbit
The Daily Orbit is not on sale yet. When it opens, it will be a subscription you can cancel at any time from your dashboard. Cancelling stops the next charge and leaves your access running to the end of the period you have already paid for. We do not refund part-months, and we do not make you email anyone to cancel.
Bundles and add-ons
If you bought The Complete Orbit or added Many Skies, The Year Ahead, or The Partner Read, the same rules apply to the whole purchase. If only one part disappointed you, say so — we can refund that part rather than the lot.
How to ask
Email info@onesorbits.com from the address you bought with. Include nothing else — we can find the order. Refunds go back to the original payment method through Stripe, usually within five to ten business days depending on your bank. We do not charge a processing fee, and we do not deduct anything.
What we will not do
- We will not refuse a refund because you read the whole thing. If it was not worth it, it was not worth it.
- We will not require you to speak to anyone on the phone, or sit through an offer, before processing it.
- We will not quietly stop responding. If you email us about a refund and hear nothing within three business days, email again — something broke.
⌁ Not yet generated → refunded in full, no questions. Already delivered → fourteen days. Refunds return to your original payment method.